Ms. Summaya Abdul Karim
Sr. Patient Experience Officer, Burjeel Hospital
I have been working in Burjeel Hospital for the past 4 years and did my academic training and research from Cleveland Clinic Abu Dhabi. I have a Bachelor’s degree in Healthcare management . I started my career in Burjeel Hospital from Operations and made my way to Patient Experience department as a patient experience officer and after 1 year, promoted to Senior patient experience officer. I have managed several events dealing with patient experience and service excellence by providing training to my colleagues about the best practices to achieve the highest level of patient satisfaction.
I plan of initiating and leading several projects in my hospital for the enhancement of patient experience during a pandemic for future studies.